CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Always do great work with our motors in there machine shop
I ran out of gas right at the corner across the street from this shop, and the man working at Sundance was so kind, he located a gas can, filled it, asked me to please return it on my way back from getting gas, all without any question, in 110° heat, he saved me from having to walk and risk getting towed from where my truck was still in the street. A company run by empathic humans is the best in any business. These guys rock!
"WAS" a happy customer with Peoria Ford's service dept. I've used Peoria Ford for years and always took my 2011 Ford Fusion to them for all service needs. Well... my last service was terrible. (See Google Review) After a disaster with Peoria Ford's repair shop, I took my 2011 Ford Fusion SEL to this recommended Auto Repair Shop "Sundance Auto Service & Machine Shop". The shop may not look as snazzy as Peoria Ford's, but the mechanics know their stuff. John quickly and correctly diagnosed the problem within a few hours and gave me a great price to do all the work. Apparently the "Vehicle Control Arms" needed replacement as the bushings were totally worn out. A dangerous situation if not repaired. Something the Peoria Ford service department should have noticed and informed me of. But no. Not one peep about control arms from Peoria Ford. After I gave John the go ahead, Sundance not only repaired the car perfectly, but it also only took them one day to do everything. Dropped the car off that morning and picked it up the next day before noon. And I believe the price would have been nowhere near what Peoria Ford would have charged and probably still not fix the problem. Thank you, John, at Sundance Auto Service & Machine Shop for the great repair job.
Excellent
