Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 602-340-0966 or make an appointment online!
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Always do great work with our motors in there machine shop
I ran out of gas right at the corner across the street from this shop, and the man working at Sundance was so kind, he located a gas can, filled it, asked me to please return it on my way back from getting gas, all without any question, in 110° heat, he saved me from having to walk and risk getting towed from where my truck was still in the street. A company run by empathic humans is the best in any business. These guys rock!
"WAS" a happy customer with Peoria Ford's service dept. I've used Peoria Ford for years and always took my 2011 Ford Fusion to them for all service needs. Well... my last service was terrible. (See Google Review) After a disaster with Peoria Ford's repair shop, I took my 2011 Ford Fusion SEL to this recommended Auto Repair Shop "Sundance Auto Service & Machine Shop". The shop may not look as snazzy as Peoria Ford's, but the mechanics know their stuff. John quickly and correctly diagnosed the problem within a few hours and gave me a great price to do all the work. Apparently the "Vehicle Control Arms" needed replacement as the bushings were totally worn out. A dangerous situation if not repaired. Something the Peoria Ford service department should have noticed and informed me of. But no. Not one peep about control arms from Peoria Ford. After I gave John the go ahead, Sundance not only repaired the car perfectly, but it also only took them one day to do everything. Dropped the car off that morning and picked it up the next day before noon. And I believe the price would have been nowhere near what Peoria Ford would have charged and probably still not fix the problem. Thank you, John, at Sundance Auto Service & Machine Shop for the great repair job.
Excellent
